Shipping

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When will my order ship?

• We try our best to process orders within 3-5 business days from the day they are placed, but please allow more time during the holidays. Your patience is truly appreciated 

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How long will it take to get my order?

• For Domestic- once your order is dispatched, it typically takes an estimated 3-10 business days to deliver. **Please keep in mind that this is an estimated delivery time provided by our carriers (USPS). On rare occasions, your package can arrive outside the estimated timeframe.

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I need to change something on my order. Can I do that?

• Once your order has been placed we can not revise it.

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Do you ship overseas?

• Yes! Check out this page to view Shipping Prices Here.
   

What shipping carriers do you use?

• We use USPS and UPS First-Class or Priority Mail for Domestic Shipping and International Shipping. 

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Returns

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Can I return my print and get a refund?

• We’re sorry, but our return policy is not exchangeable. No Refunds. 

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What if my print was damaged during the delivery process?

• You must email a damage report within the 7-days you have received the package. After 7-days there will be no exception in a refund.  

• If the package and print have been damaged significantly during the delivery process. You must email a damage report and send photo evidence to HelloNataliearth@gmail.com to confirm the damage.

• When the prints have been confirmed, you have a choice to get a refund or we will happily send you the same print without additional charges. You can keep the damaged print. 

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What if I haven't received my print?

• If your package has not arrived within 10 business days, please email Natalie (HelloNataliearth@gmail.com), and we will contact USPS to find out where your package is, and we will let you know when it will be arriving.

• Please be patient, there might be some delays because of the covid-19 pandemic, weather, or peak season.  

• If USPS lost the package, we will offer you back a refund or we can send you the same item you purchased.

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Why were units removed from my order? And why was I refunded?

• We reserve the right to cancel items off your order that we are unable to fill. We apologize for the inconvenience.

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Other

Any other questions?

• You can contact us through our contact page or email us at HelloNataliearth@gmail.com. We will be happy to assist you.

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