FAQ-Fequently Ask Questions

Shipping

When will my order ship?

We try our best to process orders within 3-5 business days from the day they are placed, but please allow more time during the holidays. Your patience is truly appreciated

How long will it take to get my order?

For Domestic- once your order is dispatched, it typically takes an estimated 3-10 business days to deliver. **Please keep in mind that this is an estimated delivery time provided by our carriers (USPS). On rare occasions, your package can arrive outside the estimated timeframe.

I need to change something on my order. Can I do that?

Do you ship overseas?

What shipping carriers do you use?

We use USPS and UPS First-Class or Priority Mail for Domestic Shipping and International Shipping.

Returns

Can I return my print and get a refund?

What if my print was damaged during the delivery process?

You must email a damage report within the 7-days you have received the package. After 7-days there will be no exception in a refund.
If the package and print have been damaged significantly during the delivery process. You must email a damage report and send photo evidence to HelloNataliearth@gmail.com to confirm the damage.
When the prints have been confirmed, you have a choice to get a refund or we will happily send you the same print without additional charges. You can keep the damaged print.

What if I haven't received my print?

If your package has not arrived within 10 business days, please email Natalie (HelloNataliearth@gmail.com), and we will contact USPS to find out where your package is, and we will let you know when it will be arriving.
Please be patient, there might be some delays because of the covid-19 pandemic, weather, or peak season.
If USPS lost the package, we will offer you back a refund or we can send you the same item you purchased.

Why were units removed from my order? And why was I refunded?

We reserve the right to cancel items off your order that we are unable to fill. We apologize for the inconvenience.

Other

Any other questions?

You can contact us through our contact page or email us at HelloNataliearth@gmail.com. We will be happy to assist you.