FAQ

Shipping

When will my order ship?

Orders are typically processed and shipped within 3–5 business days of being placed. Because Nataliearth is a small, independently operated studio, processing times may occasionally take a little longer during holidays, markets, new collection launches, or especially busy periods. We appreciate your patience and understanding. You will receive a shipping confirmation and tracking information once your order has been shipped.

How long will it take to receive my order?

For U.S. domestic orders, packages typically arrive within an estimated 3–10 business days after they have been shipped. Please note that these are estimated delivery times provided by the shipping carrier and are not guaranteed. Delivery times may vary due to weather, holidays, peak shipping periods, carrier delays, or other circumstances outside of our control.

Do you ship internationally?

Yes! Nataliearth ships internationally. International shipping rates are calculated at checkout. Please note that international orders may be subject to customs fees, duties, taxes, or other charges imposed by the destination country. These fees are the responsibility of the customer and are not included in the purchase or shipping price. International delivery times may vary depending on the destination and customs processing.

What shipping carriers do you use?

We primarily ship orders using USPS and UPS, depending on the destination, package size, and shipping method selected. Tracking information will be provided when your order has been shipped.

Can I change or cancel my order?

Please contact us as soon as possible if you need to make a change or cancel an order. Because orders may begin processing shortly after they are placed, we cannot guarantee that changes or cancellations can be made once an order has been submitted. Once an order has shipped, we are unable to make changes to the order or shipping address. Please carefully review your shipping information before completing your purchase.

What if I entered the wrong shipping address?

Please get in touch with us immediately if you notice an incorrect shipping address. If your order has not yet shipped, we will do our best to update the address. However, we cannot guarantee that changes can be made once an order has been placed. Nataliearth is not responsible for packages delivered to an incorrect address provided by the customer.

Returns & Refunds

Can I return my photography print or art?

Because our photography prints and artwork are prepared specifically for each order, all art and print sales are final. We do not accept returns or exchanges due to a change of mind, incorrect size selection, or personal preference. Please carefully review the available sizes, product descriptions, and details before purchasing. If you have questions about a print or size, please contact us before placing your order. We're happy to help.

Can I return or exchange my jewelry?

Because each piece of Nataliearth jewelry is handcrafted in small quantities, all jewelry sales are final. We do not accept returns or exchanges due to a change of mind, incorrect sizing, or personal preference. Please review the measurements and sizing information carefully before purchasing. If you are unsure about sizing or have questions about a piece, please contact us before placing your order.

What if my order arrives damaged?

We carefully package each order, but unfortunately, damage can occasionally occur during shipping. If your order arrives damaged, please contact us within 7 days of delivery at HelloNataliearth@gmail.com.

Please include:

Your order number
A description of the damage
Clear photos of the damaged item
Photos of the packaging, including any visible damage to the shipping box or mailer

Please keep the original packaging until your claim has been resolved, as it may be needed for documentation. Once we have reviewed and confirmed the damage, we will work with you to determine the best resolution.

For photography prints and artwork, we may offer a replacement or refund. If a replacement is available, we will happily send the same print or artwork at no additional charge.

For jewelry, we will review the damage and determine whether we can replace or repair it. Damage must be reported within 7 days of delivery. Unfortunately, we cannot guarantee a replacement or refund for damage reported after this period.

Jewelry Care & Repairs

What if something happens to my jewelry after I receive it?

Our jewelry is handmade using natural materials and should be treated with care.

Please avoid exposing jewelry to excessive water, chemicals, perfumes, lotions, and other products that may affect natural stones, shells, pearls, metals, or other materials.

If you experience an issue with your Nataliearth jewelry, please contact us at HelloNataliearth@gmail.com. We are happy to discuss whether a repair is possible. Repair costs, if applicable, will depend on the item, materials, and type of repair needed. Please contact us before sending any jewelry back for repair.

Missing or Delayed Orders

What if my package hasn't arrived?

If your package has not arrived within 10 business days after the expected delivery timeframe, please contact us at HelloNataliearth@gmail.com. We will review the tracking information and, when appropriate, contact the shipping carrier to help locate the package. Please keep in mind that packages may occasionally experience delays due to weather, holidays, peak shipping periods, or other carrier-related circumstances. If a package is confirmed by the carrier as lost in transit, we will work with you to determine an appropriate resolution, which may include a replacement or refund.

What if my package says "Delivered" but I can't find it?

If tracking shows that your package has been delivered but you cannot locate it, please first check:

Your mailbox or usual delivery area
Around your home or property
With household members or neighbors
Any alternate delivery location listed by the carrier

You may also wish to contact your local USPS or UPS office. If the carrier confirms that the package was delivered to the address provided at checkout, Nataliearth cannot be responsible for packages that are subsequently lost, stolen, or misplaced. Please contact us if you believe there may be an issue with the delivery, and we will do our best to assist.

Order Issues

Why was an item removed from my order or why did I receive a refund?

We make many of our jewelry pieces and products in small quantities, and some items may become unavailable before we are able to fulfill an order. Nataliearth reserves the right to cancel an item that we are unable to fulfill. If this happens, you will be notified and refunded for the unavailable item. We sincerely apologize for any inconvenience.

Questions?

If you have any questions about your order, shipping, returns, jewelry, artwork, or a particular piece before purchasing, please reach out.

Email: HelloNataliearth@gmail.com

We're a small studio, and we truly appreciate your support, patience, and understanding. Thank you for choosing to support Nataliearth Art & Jewelry Studio, and for bringing a little piece of our Kauaʻi-inspired work into your home.