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Return Policy 

What is your return policy?

  • Nataliearth does not process exchanges or refunds at this time.


What if my print has been damaged?

  • You must fill a damage report within the 7-days you have received the package. After 7-days there will be no exception in a refund.  

  • Suppose the package and print have been damaged significantly during the delivery process. You must fill a damage report and send photo evidence to to confirm the damage.

  • When the prints have been confirmed, you have a choice to get a refund, or she will happily send you the same print without additional charges. You can keep the damaged print. 

What if I haven't received my print?

  • If your package has not arrived within the expected business days, please allow additional time (3-5 days). If the package still hasn't arrived, email Natalie (, and she will contact USPS to find out where your package is, and we will let you know when it will be arriving.

  • Please be patient; there might be some delays because of the covid-19 pandemic, weather, or peak season.  

  • If USPS lost the package, she can offer you a refund or send you the same item you purchased.


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