Return Policy

What is your return policy?

At this time, Nataliearth does not accept returns or exchanges, and all sales are final. Please review product details, sizes, and descriptions carefully before placing your order. If you have any questions about a product before purchasing, please feel free to contact us.

What if my order arrives damaged?

We carefully package each print to help ensure it arrives safely. However, if your order is damaged during transit, please contact us within 7 days of delivery.

To report a damaged print:

Submit a damage report within 7 days of receiving your order.
Email HelloNataliearth@gmail.com with your order number and a description of the damage.
Please include clear photos of the damaged product and the original packaging so we can document the damage and assess the situation.
Please keep the original packaging until your damage claim has been resolved.

Once the damage has been confirmed, you may choose between a full refund or a replacement of the same print at no additional cost. You may keep the damaged print. Unfortunately, damage reported more than 7 days after delivery may not be eligible for a refund or replacement.

What if I haven't received my order?

If your print has not arrived within the estimated delivery timeframe, please allow an additional 3–5 business days, as carrier delays can occasionally occur. If your order still has not arrived after this additional time, please contact HelloNataliearth@gmail.com with your order number. We will review the tracking information and, when necessary, contact USPS to help locate your package. Delivery delays may occur due to weather, holidays, peak shipping periods, or other circumstances outside of our control. If USPS confirms that your package has been lost in transit, Nataliearth will work with you to determine an appropriate resolution, which may include a refund or replacement of the same item at no additional cost.